Month: February 2012

Approaches to User Training for Test Management Systems

February 10, 2012
A large part of any new test management system implementation is training. Delivery of effective training is key to the uptake and correct usage of any system you put in place. There are several options or approaches to training that should be considered. Each approach having it’s own advantages and disadvantages. Training Mentors Typically delivered internally this type of training is usually based in the real world. It involves having your trainer work side by side with the students in a live environment. The aim is to have the mentor(s) help staff by walking them through the system as they work normally. The big advantage here is that the students learning is reinforced by working in a familiar environment. The...
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Top Software Failures and the Failure Cycle

February 2, 2012
It's always interesting taking a look back over the year to examine some of the significant software failures. Whilst companies rarely allude to the causes behind these failures it's easy to argue that poor software testing is likely to contribute significantly. The trouble with blaming this on software testing is that it usually means the QA team takes the wrap. And in taking the wrap we’re pushed into blaming it on poor process (e.g. test management process), lack of resources or even poor requirements. Naturally the QA team feel aggrieved that they are being singled out. And rightly so. Product quality is the responsibility of the whole product team not just the QA team. So when we see failures, like...
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