If you are having trouble with a Windows install of you QaTraq hopefully you will find a solution to your problem below.
If none of the points below help please contact us via our Support page.

   QaTraq Web Pages not visible in browser (top)

Problem Solution
Apache daemon not running Start Apache Daemon. See Apache Setup
Apache badly configured Configure Apache Daemon correctly.

See Apache Setup or http://httpd.apache.org/docs/

   QaTraq Web Pages visible, but error message is shown in browser (top)

Problem Solution

session_start() – unrecognized function
User should check session settings for PHP

See Php Setup

User hasn’t enabled session support
See Apache Setup


could not connect to database

Incorrect passwords entered in db_params.php
QaTraq Install and SetUp
–with-mysql not set in PHP configuration
See Php Setup

Mysql daemon not running

See Mysql Setup

   Login problems (top)

Following a clean install of QaTraq the user_name/password combinations shown below should log you into QaTraq. :

test1 / test1
admin / admin

Sometimes however, you may have problems logging in following an install. Sometimes this is because of something we’ve done wrong and sometimes its because of something you’ve done wrong. You may find that one or more of the steps below will help you out with login problems. If they don’t please don’t hesitate to contact us for more help.

First, make sure you have the QaTraq config file (db_params.php) set up properly. See the ‘Modify the db_params.php’ section in the following install instructions:

Second, make sure the two Mysql user accounts required by QaTraq have been set up correctly. Again, see the ‘Create the QaTraq database’ section in the install instructions:

If both of the above are correct then we have to dig a bit deeper….

Third, try taking a look at the log files. So enable logging and then take a look at the log files.

Edit the file lib/db_qatraq.php changing the following line to enable logging


Running under windows then you’ll need to change the place where the log files are created in the file lib/log.inc….

define (‘TMT_LOG_FILE’, ‘/tmp/tmt’.date(“Ymd”).’.log’); // log file
define (‘TMT_ERR_FILE’, ‘/tmp/tmt_err’.date(“Ymd”).’.log’); // error file

Should be changed to something like…

define (‘TMT_LOG_FILE’, ‘\Temp\tmt’.date(“Ymd”).’.log’); // log file
define (‘TMT_ERR_FILE’, ‘\Temp\tmt_err’.date(“Ymd”).’.log’); // error file

Once these have been changed you should be fine with the logging on windows.

If the logging step doesn’t point you in the right direction then…..

Fourth, take a look at the users table with ‘Select * from users’. You should see a table with values like this….

1 test1 test1 <xxx encrypted password xxx>
2 admin admin <xxx encrypted password xxx>
3 dummy dummy <xxx encrypted password xxx>

Finally, dropping the database and creating the database again with (we’re assuming you’ve not entered any data here….as you’ll loose everything when you drop the database)….

mysql -u root -p<password> -e “dropdatabase qatraq”
mysql -u root -p<password> -e “create database qatraq”
cd qatraq/DB
mysql -u root -p<password> qatraq < qatraq.sql

If you still can’t login after going through these steps then please get in touch. Send us the relevant lines from the log files and the users table. Then we’ll see if we can get you sorted out. If you can provide us with the following information too then this would help:

Version of QaTraq: eg qatraq_5_1_rc
OS: eg windows Xp

From lib/db_qatraq.php the following:
$db_data[‘tmt’] = array(

‘host’ => ‘localhost’,
‘db’ => ‘qatraq’,
‘user’ => ‘qatraq’,
‘password’ => ‘xxxx’


Using QaTraq Logging (top)

QaTraq does have a logging process, which can help identify issues. For logging on Windows you’ll need to change the place where the log files are created in the file lib\log.inc….
define (‘TMT_LOG_FILE’, ‘/tmp/tmt’.date(“Ymd”).’.log’); // log file
define (‘TMT_ERR_FILE’, ‘/tmp/tmt_err’.date(“Ymd”).’.log’); // error file

Should be changed to something like…

define (‘TMT_LOG_FILE’, ‘\Temp\tmt’.date(“Ymd”).’.log’); // log file

define (‘TMT_ERR_FILE’, ‘\Temp\tmt_err’.date(“Ymd”).’.log’); // error file

Logging can be turned off or on by editing


Logging can be configured by editing this file


   WAMP5 Install (top)

Whilst we don’t develop in a WAMP environment we do of users who have successfully used this platform to run QaTraq. If you prefer to run QaTraq in a WAMP environment rather than XAMPP then you can download WAMP from here.


A default WAMP installation will require a few configuration changes before QaTraq will run. To make these changes follow the instructions below:

  1. Click on WAMP5 icon in the systray
  2. Choose ‘config File’ => ‘php.ini’ . A window will appear with php.ini content.
  3. Search for short_open_tag, and change the value to On.
    The line should look like this :
        short_open_tag = On

    Save the modification and close the window.

  4. Click on WAMP5 icon in the systray and choose ‘Restart all service’.